FAQs
Common Questions
How do I book an appointment?
Visit our booking page and select the appointment type based on your needs. You’ll then fill out your personal information, including your health care card, and proceed to choosing a day and time with a physician.
What is the best way to contact your clinic?
You can email us using the form here, or call our 24/7 line at 833-918-6394.
Will I get all of my tests and referrals ordered as requested?
All medical tests and referrals are subject to a doctor consultation.
Do I need extended benefits to get seen?
No. All you need is valid Alberta health coverage.
Are you real doctors?
Yes! We are certified and licensed Alberta physicians and nurses.
How does virtual care work?
Simple and secure care from the comfort of your home. Virtual care at Sunny Telehealth Clinic works much like an in-person visit. Your consultation is done via secure video call, where our doctors ask about your health history, symptoms, and concerns.
If your condition requires further evaluation, we may order additional tests such as blood work, diagnostic imaging (like X-rays or ultrasounds), or other lab tests. These tests are completed at a partnered diagnostic centre, and the results are sent directly to our clinic. Once reviewed, we follow up with appropriate treatment.
If no testing is needed, treatment and advice are provided directly during the consultation. Prescription medications, when appropriate, are sent to your preferred pharmacy or delivered to your home. Referrals to specialists can also be arranged as needed.
You’re encouraged to ask any questions during your visit. Our goal is to make your care clear, timely, and accessible.
If your condition requires further evaluation, we may order additional tests such as blood work, diagnostic imaging (like X-rays or ultrasounds), or other lab tests. These tests are completed at a partnered diagnostic centre, and the results are sent directly to our clinic. Once reviewed, we follow up with appropriate treatment.
If no testing is needed, treatment and advice are provided directly during the consultation. Prescription medications, when appropriate, are sent to your preferred pharmacy or delivered to your home. Referrals to specialists can also be arranged as needed.
You’re encouraged to ask any questions during your visit. Our goal is to make your care clear, timely, and accessible.
